Return Policy

Action required to initiate a return

In order to start the return process, you must first download our form at the following link: Download

On this form, it is necessary to fill in all the information:

• Order Date
• Order Number
• Total Order Amount
• Items concerned by the request
• If you want an exchange or a refund
• Name
• Street
• Postal Code
• City
• Country
• Email Address
• Phone Number
• Date and Signature

You must send this form to the email address contact@bedbugknocker.com or by registered mail to the following address:

Bed Bug Knocker LLC
24A Trolley Square #1193
Wilmington, DE 19806-3334
United States

Once the form is received, our customer service will send you a return coupon to be included with your order and you will need to return your order to us at your own expense by postal mail only, to the following address:

Bed Bug Knocker LLC
24A Trolley Square #1193
Wilmington, DE 19806-3334
United States

Once your order is received at our warehouse, we will inspect your package to verify if the order has been returned in full and in good condition.

Refund

If you choose to request a refund rather than a replacement of the item, you will be refunded within 2 days. The refund will be made by the same payment method you used at the time of purchase. No restocking fees are applied for returns.

Exchange

If you choose to request an exchange, meaning a replacement of the item, we will send you a new item free of charge.

Conditions for returns

To make a return, it is imperative to start the return process within 30 days from the delivery of your item. This means we must receive the return request form within 30 days from the delivery date.

It is also imperative that the item is in new or lightly used condition, however, you can return the item whether it is defective or not.

You can make a return without any reason, and you can also make a return from any country worldwide.